Last updated: 9/28/2025

Aluvia USA (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit AluviaUSA.com (the “Site”), purchase products, or interact with our services.

By using our Site, you agree to the practices described in this Privacy Policy.

• Name, email address, phone number
   
• Shipping and billing addresses
   
• Payment information (processed securely by third-party providers; we do not store full payment details)
   
• Account login credentials (if you create an account)
   
• Reviews, testimonials, or messages you submit
   

• IP address and device information
   
• Browser type and version
   
• Pages visited, time on site, and referral sources
   
• Cookies and similar tracking technologies
   

• Marketing partners, affiliates, or public databases may provide us with additional information (e.g., updated addresses, demographic data).
   

We use your information to:

• Process and deliver your orders
   
• Provide customer support and account services
   
• Send transactional emails (order confirmations, shipping updates)
   
• Send marketing communications (if you opt in)
   
• Improve the Site, products, and customer experience
   
• Comply with legal obligations and enforce our Terms of Service
   

We use cookies, pixels, and similar technologies to:

• Remember your preferences
   
• Analyze site traffic and performance
   
• Deliver relevant ads and marketing campaigns
   

You may disable cookies in your browser settings, but some features of the Site may not function properly.

We do not sell your personal information. We may share it with:

• Service Providers: Payment processors, shipping carriers, IT and hosting partners
   
• Marketing Partners: Email, SMS, or advertising platforms (if you’ve consented to marketing)
   
• Legal/Regulatory Authorities: If required by law, court order, or government request
   
• Business Transfers: In the event of a merger, acquisition, or sale of assets
   

You have the right to:

• Request access to the personal information we hold about you
   
• Request correction or deletion of your information
   
• Opt out of marketing communications at any time
   

If you are a California resident, you have additional rights:

• Right to know what personal data we collect, use, and share
   
• Right to delete personal information (with certain exceptions)
   
• Right to opt out of the sale or sharing of personal information
   

To exercise these rights, email us at info@aluviausa.com with “Privacy Request” in the subject line.

If you are in the EU, you have the right to:

• Access, correct, or delete your personal data
   
• Restrict or object to processing
   
• Data portability (receive a copy of your data in portable format)
   
• Withdraw consent at any time
   

• By providing your email or phone number, you consent to receive marketing communications.
   
• You may opt out of marketing emails by clicking “unsubscribe” in any email, or opt out of SMS by replying STOP.
   
• We comply with CAN-SPAM and TCPA regulations.
   

We retain your personal information for as long as necessary to:

• Fulfill orders and provide services
   
• Comply with legal obligations
   
• Resolve disputes and enforce agreements
   

We implement commercially reasonable safeguards to protect your data. However, no method of transmission or storage is 100% secure. By using our Site, you acknowledge this risk.

Our Site and products are not directed at individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, contact us immediately at info@aluviausa.com.

If you access the Site from outside the United States, your data may be transferred to and stored in the U.S. By using the Site, you consent to this transfer.

We may update this Privacy Policy from time to time. Updates will be posted with a new “Last Updated” date. Continued use of the Site after updates constitutes acceptance.

If you have questions, requests, or concerns about this Privacy Policy, contact us at:

Aluvia USA
📧 Email: info@aluviausa.com
📍 Address: [Insert New York Business Address]