Site Content

1. Introduction

Welcome to AluviaUSA.com (“Site”). These Terms of Service (“Terms”) form a legally binding agreement between you (“you,” “your”) and Aluvia USA (“we,” “our,” “us”), governing your use of the Site and any related services, products, or content offered.

By accessing or using this Site, you agree to these Terms. If you do not agree, you must not use the Site.

We may update these Terms at any time. The updated version will be posted on the Site with the “Last Updated” date. Your continued use of the Site after updates constitutes acceptance of the new Terms.

You must be at least 18 years old (or the age of majority in your jurisdiction) to use this Site or purchase products. If you are under 18, you may only use the Site under the supervision of a parent or guardian. Products are not intended for use by persons under 18 without physician supervision.

• All content and products provided on this Site are for informational and educational purposes only.
   
• Not Medical Advice: Nothing on this Site should be considered medical advice or a substitute for consultation with a licensed healthcare provider.
   
• FDA Disclaimer: Statements on this Site have not been evaluated by the Food and Drug Administration (FDA). Products are not intended to diagnose, treat, cure, or prevent any disease.
   
• Always consult your physician before using any supplement, especially if you are pregnant, nursing, taking medication, or have a medical condition.
   
• You assume all risks associated with the use of our products.
   

• By placing an order, you agree to provide accurate, complete information.
   
• Customers are responsible for ensuring their shipping address and order details are correct before submission.
   
• We reserve the right to refuse or cancel any order.
   
• Payments are processed securely through third-party providers. We are not responsible for errors or breaches by those providers.
   

• We aim to ship promptly, but delivery times are estimates only.
   
• Risk of loss passes to you upon delivery by the carrier.
   
• International buyers are responsible for customs duties, import taxes, and compliance with local regulations.
   

• Refunds and returns are subject to our [Return Policy] (link).
   
• Certain items may not be eligible for return due to health and safety regulations.
   

• If you subscribe for recurring deliveries, you authorize recurring charges until canceled.
   
• You may cancel at any time in accordance with our [Subscription Policy] (link).
   

• Use products only as directed.
   
• We are not responsible for misuse, allergic reactions, drug interactions, or adverse effects caused by improper use or failure to follow instructions.
   
• Customers are responsible for reviewing ingredient lists and consulting a doctor before use.
   
• We cannot guarantee zero cross-contamination of allergens.
   

• Promotional offers, discounts, and coupon codes are subject to change or cancellation at any time without notice.
   
• Offers cannot be combined unless explicitly stated.
   

• Products purchased from this Site are for personal use only.
   
• Unauthorized resale or redistribution of products is strictly prohibited.
   

If you create an account:

• You must provide accurate information and keep your login secure.
   
• You are responsible for all activity under your account.
   
• We may suspend or terminate accounts for violations of these Terms.
   

• By submitting reviews, testimonials, or content, you grant us a non-exclusive, worldwide, royalty-free, perpetual license to use, display, and distribute such content.
   
• You represent that you own or have permission for anything you submit.
   
• Customer testimonials and reviews represent individual opinions and experiences; results vary and are not guaranteed.
   

• All trademarks, logos, product names, images, and content on the Site are owned or licensed by Aluvia USA.
   
• You may not copy, modify, distribute, or use our intellectual property without prior written consent.
   

• We may link to third-party websites. We are not responsible for their content, policies, or practices.
   
• If we run affiliate programs or influencer promotions, endorsements reflect personal opinions and must comply with FTC guidelines.
   

By providing your contact information, you consent to receive marketing communications by email, SMS, or other means. You may opt out at any time using the unsubscribe link or by contacting us.

Your use of the Site is also governed by our [Privacy Policy] (link).

• We do not guarantee uninterrupted access to the Site. Outages, errors, or downtime may occur.
   
• We use commercially reasonable safeguards but cannot guarantee 100% security of data transmitted via the Site.
   

The Site and all products are provided “as is” and “as available” without warranties of any kind. We disclaim all express or implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, special, punitive, or consequential damages arising from use of the Site or products.
   
• Our maximum liability shall not exceed the total amount you paid for the product(s) giving rise to the claim.
   

You agree to indemnify, defend, and hold Aluvia USA harmless from claims, damages, or expenses resulting from your violation of these Terms or misuse of the Site or products.

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, pandemics, labor disputes, government actions, shipping delays, or technical failures.

• Arbitration: Any dispute will be resolved through binding arbitration in New York State, under the rules of the American Arbitration Association.
   
• Waiver of Jury Trial: You waive the right to a trial by jury.
   
• Class Action Waiver: You may only bring claims on your own behalf, not as part of a class action.
   

These Terms are governed by the laws of the State of New York, without regard to conflict of laws. Any disputes must be brought exclusively in the state or federal courts located in New York, and you consent to such jurisdiction.

These Terms are written in English. In the event of translation into other languages, the English version will govern.

If any provision is found invalid, the remaining provisions remain enforceable. Arbitration, limitation of liability, and indemnification survive termination of this agreement.

These Terms constitute the entire agreement between you and Aluvia USA regarding the Site and products, superseding any prior agreements.

Aluvia USA
Email: info@aluviausa.com